The Department of Social Welfare and Development (DSWD) Field Office VII urged the public to use digital platforms like text hotline, email, and social media regarding Pantawid Pamilyang Pilipino Program (4Ps).

Through different platforms, 4Ps beneficiaries and non-beneficiaries could easily reach the Department regarding their concerns.

Mobile users can send their messages through the existing hotline number 09189122813. For 4Ps beneficiaries, they are advised to use the following text format: 4Ps<space>HOUSEHOLDIDNUMBER<space>PANGALAN<space>MENSAHE.

While for non-4Ps beneficiaries, the text format would be: DSWD<space>4Ps<space>PANGALAN<space>MENSAHE.

They can also send electronic messages to 4psassistance@dswd.gov.ph as the official email address for 4Ps concerns.

Netizens can also send queries on social media through DSWD’s Facebook fan page DSWD Region VII.

4Ps local operations office in different cities and towns also cater to complaints or reports on program implementation from walk-in clients. DSWD Field Office VII in Barangay Carreta, Cebu City, caters to walk-in clients as well.

4Ps clients must bring their identification card, like their household ID.

4Ps grievance officers receive clients’ queries or complaints, which will be processed immediately for further verification, based on record and field investigation.

The DSWD Field Office VII has resolved 6,342 complaints out of the 6,769 cases received in 2021 through the 4Ps Grievance Redress System (GRS). The 427 remaining cases are ongoing until this year.

GRS is a mechanism, or set of procedures and processes, used to resolve issues and complaints related to 4Ps implementation. It is intended to provide a venue for the beneficiaries and general public to air their concerns, complaints, and suggestions for program improvement. ###

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